Move Up in Your Career: HVAC Tech to a Service Manager

November 13, 2023

One of the most notable benefits of the HVAC and fuels industry is the opportunity and upward mobility available to energy employees. Talented and hardworking individuals entering the field have a wide range of career paths available to them that they can select based on their desired schedules, work environment, and personal set of skills. Today, we’re focusing on how service technicians in the industry can take the next step in their careers by becoming service managers. Keep reading to learn what makes a service management position a great next career move for current technicians in the energy industry.

How HVAC Service Technicians Make a Difference

Service technicians in the energy industry are true unsung heroes of their communities. With a hands-on career, techs are out in the field restoring heat, hot water, and comfort to the homes of the customers they set out to serve. With such valuable work experience garnered through the daily application of their technical knowledge, these employees are some of the most well-versed in system operation, safety, and customer service. Because of this, it’s a no-brainer why so many service technicians naturally decide to pursue a promotion as a service manager, to help lead their company toward further success.

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Is Becoming a Service Manager the Right Move for You?

Service managers in the HVAC & fuels industry are responsible for overseeing a variety of business activities and being a reliable leader for their team. With the indispensable knowledge held by former technicians, stepping up into this leadership position is a great next step to further their careers. Service managers are detail-oriented, great problem solvers, and always looking out for their customers, employees, and the company with their keen understanding about the industry and their mastery of their company’s processes and equipment. Service managers in this field are responsible for:

  • Leading a Skilled Team: By providing guidance, training, and mentorship, service managers empower their teams to perform at their best, ultimately contributing to the success of their company.
  • Managing Service Contracts and Agreements: Service managers are responsible for managing service contracts and agreements with customers and suppliers. They negotiate terms, ensure contractual obligations are met, and coordinate with internal teams and external partners to deliver services as agreed upon.
  • Managing Customer Expectations: Whether dealing with residential, commercial, or industrial clients, service managers act as the primary point of contact for addressing customer inquiries, concerns, and complaints. They are excellent at resolving these issues and keeping customers feeling taken care of.
  • Implementing Safety and Compliance Measures: Service managers stay updated on industry regulations, conduct regular safety audits, and ensure that technicians are trained in proper safety procedures to maintain a culture of safety and compliance in their work environment.
  • Ensuring Equipment Performance and Maintenance: Service managers oversee the performance and maintenance of critical equipment and proactively help minimize downtime, reduce costs, and enhance overall system performance. Having former experience as a tech, service managers are the best equipped to handle this responsibility.

Will taking the next step in your career involve becoming a service manager in your company? At Generation NEXT Energy Pros, we’re here to help you prepare for success in your industry with our free resources, job search tools, and more.

Related Post: Take the Next Step in Your Career as a Service Manager

Ready to Move Up in the Energy Industry? We Can Help

Interested in earning a competitive wage, working desirable hours and continually developing an expanding skill set? If so, becoming a service manager may be the perfect upward career move for you. If you’re ready to take the next step in your career, start today by connecting with local energy companies right on Generation NEXT Energy Pros. Explore companies that are hiring in your area and find a job that’s a good fit for you. Get started now by creating a FREE profile with us today.